Barrier ropes : queuing systems : crowd control

Terms and Conditions

These Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights which you may have, unless this is not permitted by law.

Purchasing from us

To purchase from us you must be over 18.
By submitting your order you are agreeing to buy the goods (the contract) and allowing us to use your personal details (including passing your details on to couriers and other subcontractors). You may ask that your details be removed from our system by contacting our head office (contact). For further details please see our privacy policy.
If you discover you have made a mistake with your order please contact us within 48 hours. After this time, if production has commenced, we will be unable to rectify any mistakes.

The contract

The contract between us shall be governed by the laws of England and Wales, and any dispute between us will be resolved exclusively in the courts of England and Wales.

We may change these Terms and Conditions from time to time without giving you notice. Changes will apply to any subsequent orders received.

Prices

All prices exclude VAT which will be added at the checkout stage where applicable (currently 17.5% for European countries).

We reserve the right to alter prices at any time.

[Our VAT Number: 259437134]

Payment

We require payments in £ (pounds) Sterling unless an alternative method of payment has been agreed in advance. Payments to be made by either cheque, credit card or BACS. All payments will be cleared before goods are despatched.

Ownership of Goods

Title in the goods will remain with W R Outhwaite & Son, Ropemakers, until such time as payment has been received in full of all monies owed to W R Outhwaite & Son, Ropemakers, at any time by the buyer.

Overseas Orders

Customs
Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You are advised to contact your local customs office for further information.

Unfortunately W R Outhwaite & Son, Ropemakers cannot be held accountable for delays in customs clearance. This policy does not affect your statutory rights.

Currency Converter
The Currency Converter is included on the site for guidance only.

Returns and claims Policy

It is the policy of W R Outhwaite & Son, Ropemakers to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. Each package is personally checked prior to being despatched.

If for any reason you are not entirely satisfied with your online purchase please contact our head office within 48hours of receipt when the goods may be exchanged or refunded (goods being returned to us must be in the same condition as supplied to you).

If you have any issues or queries regarding this please contact our head office on 44 (0) 1969 667487.

Returns Address

W R Outhwaite & Son, Ropemakers
Town Foot
Hawes
North Yorkshire
DL8 3NT
UK

Credit Card Security

Your card number is never revealed to us but held in encrypted form by HSBC, our payment provider.

Delivery

All orders are sent by courier and require a signature on receipt. It is important to leave a delivery address where somebody will be present to receive and sign for the goods. Redelivery may incur extra carriage charges.

Goods are normally despatched within 2 weeks. International orders are generally received in under 28 days.

A receipted invoice will be posted to you (separate from your order) at the time the goods are despatched. You must notify us in writing of non-delivery of goods within seven days of the invoice date for UK delivery.

Damage or shortages to be notified within 48 hours of receipt of goods. We will acknowledge all such notifications received.

Delivery Charges

Carriage costs are indicated at the checkout.